Privacy Policy

Welcome to Puncture Solution International (hereinafter referred to as "Company", "we", "our", or "us"), operating the website puncturesolution.in. We are committed to safeguarding the privacy and personal data of all visitors, customers, distributors, fleet operators, and partners accessing our website and services.

This Privacy Policy explains how we collect, use, process, disclose, and secure your personal information in full accordance with applicable Indian laws, including:

• The Digital Personal Data Protection Act, 2023 (DPDPA)
• The Information Technology Act, 2000 (including Section 43A and Section 72A)
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "SPDI Rules")
• The Consumer Protection (E-Commerce) Rules, 2020

We collect only the minimum necessary information required to provide our products, respond to business inquiries, fulfill delivery shipments, and improve user experience:

A. Information You Voluntarily Provide

• Contact & Identity Details: Full Name, Mobile/Telephone Number, and Email Address submitted via our contact and dealership inquiry forms.
• Requirement & Business Information: Selected Requirement Type (e.g., General Inquiry, Tyre Protection Sealant Order, Fleet & Logistics Solutions, Distributorship / Dealership) and custom message contents.
• Billing & Shipping Data: Delivery Address, State, City, Pincode, and recipient contact number provided when placing orders through our verified payment pages.
• Communication Records: Queries, chats, and messages sent via WhatsApp (+91 9953640641), email, or direct phone support.

B. Information Automatically Collected

• Device & Technical Identifiers: IP address, browser type and version, operating system, device manufacturer, screen resolution, and time zone setting.
• Usage & Navigation Metrics: Pages visited, time spent on pages, referral URL, clickstream behavior, and interaction with video/visual components collected via Google Analytics and Google Ads conversion tracking.

We collect personal information through the following touchpoints:

• Online Contact & Inquiry Forms: When you complete the website contact form, distributor request form, or product consultation form.
• Order Processing & Checkout: When you initiate a purchase through our official Razorpay checkout links.
• Instant Messaging & Phone Calls: When you contact our sales or technical support teams via WhatsApp or telephone.
• Automated Cookies & Tracking Pixels: When you browse our website through standard web browser cookies and analytics tags.

Your data is processed strictly for legitimate business purposes under lawful bases:

When you purchase Puncture Solution products online, your financial transactions are handled securely through our verified payment gateway partner, Razorpay Software Private Limited (PCI-DSS Level 1 compliant).

Please refer to Razorpay's Privacy Policy for further information regarding their security practices.

We have officially partnered with Delhivery, India's leading integrated logistics network, to fulfill and dispatch retail bottles, sample starter kits, and commercial bulk orders across 18,500+ pin codes nationwide.

To complete physical deliveries, we share only necessary fulfillment details (recipient name, shipping address, contact phone number, order ID) with Delhivery solely for transportation, dispatch routing, SMS tracking updates, and delivery verification.

Our website uses cookies (small text files stored in your browser) and related web technologies to deliver essential website functionality, understand visitor interaction, and optimize page performance.

• Essential Cookies: Required for site navigation, form security, and video playback.
• Analytics Cookies (Google Analytics 4 - ID: G-EN0194GY6V): Measures traffic metrics, top-performing pages, device breakdown, and bounce rate in an aggregated, pseudonymized manner.
• Marketing & Conversion Tags (Google Ads - ID: AW-16879356151): Evaluates ad campaign performance and measures user inquiries.

You can configure your browser settings to decline or delete cookies at any time. However, disabling cookies may impact certain interactive features on our website.

Our website incorporates trusted third-party tools to facilitate customer communication and multimedia content:

• WhatsApp Business API: For customer support and instant product queries.
• Meta / Facebook SDK & Instagram Feeds: For displaying product reels, application demonstrations, and social proof.
• Google Fonts: For typography rendering via Google's Content Delivery Network.

These third-party platforms operate under their own independent privacy policies. We encourage you to review their terms when interacting with their services.

In compliance with Rule 8 of the Information Technology (SPDI) Rules, 2011, we implement strict technical, managerial, and physical security measures to protect your data against unauthorized access, loss, alteration, or disclosure.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured via 256-bit HTTPS encryption.
• Access Control: Only authorized personnel with strict confidentiality obligations have access to customer inquiry databases.
• Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, maintain accounting/tax records, or satisfy statutory Indian legal obligations.

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to Rectification / Correction: Request the correction, completion, or updating of inaccurate or incomplete personal data.
• Right to Erasure / Withdrawal of Consent: Withdraw your consent at any time and request the deletion of your personal data, subject to statutory retention requirements.
• Right to Grievance Redressal: Submit a grievance to our designated Grievance Officer regarding the processing of your personal information.

To exercise any of these rights, email us at info@puncturesolution.in with the subject line "Data Privacy Rights Request".

Our website and products are intended solely for commercial entities, automotive vehicle owners, and individuals aged 18 years or older. We do not knowingly solicit or collect personal data from minors. If you believe a minor has provided us with personal data, please contact our Grievance Officer for immediate deletion.

We may update this Privacy Policy periodically to reflect technological updates, regulatory modifications under Indian law, or enhancements to our services. The revised policy will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this page periodically.

In accordance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the designated Grievance Officer for data privacy and consumer grievances are provided below: